Kempinski Hotel Chengdu-City Center, Chengdu

I loved my stay at the hotel! The rooms were clean, comfortable, and had wonderfully soft slippers and big warm bathrobes. The manager was really nice and accommodated us in an acceptable room after some initial complaints. However, the bathroom in the executive room was a bit run down and in need of refurbishment, as both bathrooms we experienced were leaking.

My stay at the hotel was fantastic! The rooms were beautiful, with huge bathrooms, a super comfy bed, and lots of free drinks in the mini-fridge. Everything needed for a comfortable stay was there, especially at the executive room. The service was very friendly and professional, always with a lovely smile from the staff whenever we passed by. The location, while perfect in terms of accessibility by taxi or metro, lacked a bit of charm and luxury. The dining experience was outstanding, with plenty to choose from. Overall, a great value for money with excellent facilities.

I had a lovely stay at the hotel. The rooms were great, with a really good bathtub, everything needed for a comfortable stay, and a spacious and comfy bed. However, the room could use some modern touch-ups and was a bit dark. The service was exceptionally helpful and friendly, creating a warm atmosphere. The location was convenient for business, close to the airport, and near various restaurants. The dining experience was varied and good overall, though some areas could be improved. The facilities were fantastic, offering everything I needed for a pleasant stay.

The hotel provides a clean and comfortable stay with efficient service. The dining experience offers varied options, but there are some limitations. The facilities are well-maintained and offer everything needed for a pleasant stay.

My stay at the hotel was fantastic! The rooms were clean, spacious, and the slippers were wonderfully soft. The added services like access to the executive lounge with free drinks and meals made it very comfortable. However, the service was a bit inconsistent as some staff members were very helpful while others were not apologetic for mistakes. The location was central with easy access to the metro, but some aspects might need improvement. The dining options were outstanding, especially if you choose an executive room or suite. The facilities were top-notch and added to the overall experience.

The hotel offers neat and tidy rooms that are clean and comfortable but could benefit from some updating. The service is excellent, with well-trained and friendly staff who go out of their way to assist guests. The location is quite central and convenient for accessing the metro station. The dining experience is truly enjoyable, especially in the club lounge. Overall, a great value for money stay with wonderful amenities and friendly service.

My stay at the hotel was a mixed experience. The rooms had everything I needed for a comfortable stay but were a bit run down, especially the bathroom. Despite staying in different rooms on separate occasions, both bathrooms were leaking, indicating the need for refurbishment. However, my room was clean, spacious, and comfortable, with wonderfully soft slippers and big warm bathrobes.

My stay at the hotel was pleasant overall. The rooms, while neat and tidy, could use some updating, but they were clean and offered wonderfully soft slippers and big warm bathrobes. However, the lingering smoke smell was a downside considering the price of the room. The service was exceptional, with staff going out of their way to assist with any issue or transport needs, always friendly and professional. The location, while quite central and convenient for reaching the metro station, lacked charm and luxury, and the absence of towels was inconvenient. The dining experience was enjoyable, with varied options catering to all tastes. The facilities were good, though some areas could benefit from renovation.

The hotel has all you need to expect from its rating and age, though some rooms had smoke smell issues. The service was excellent, and the staff was very helpful. The location is very convenient with nearby transportation and dining options. While the dining experience was varied, it could be improved in some aspects.

I had a mixed experience at this hotel. The rooms were clean, spacious, and comfortable, with wonderfully soft slippers and big warm bathrobes, but they seemed a bit run down, especially the bathroom. Despite staying in different rooms before, both bathrooms were leaking, indicating a need for refurbishment. The hotel was not entirely ready yet.